If your Clicky Vicky charge doesn't match what you expected, here are the most common reasons why, and how to check which one applies to you.
Why does my bill amount look different than I expected?
A few things can change the amount on a Clicky Vicky charge:
Your trial period ended, and your subscription renewed at the standard rate
You added an optional add-on, like the Booster package or Growth eBooks during purchase of your subscription
Currency conversion or exchange rates applied by your bank, if you're billed in a different currency
Local taxes, such as VAT, which may apply depending on your country
The introductory trial period lasts two weeks and is offered at a discounted price, followed by a renewal at $79.99 per month or $99.99 under Legacy pricing. Please check https://clickyvicky.io/pricing for the latest pricing details. You also have the option to choose a 4-week or 8-week plan during check out.
Note:
The Booster package and Growth Resources eBook are optional add-ons, separate from your subscription.
The 2 Growth Resources eBooks are a 10+ page digital guide priced at $9.99 each, delivered via email to the registered email address on your account. Once they've been delivered, they're not eligible for a refund. We'd recommend reviewing our Terms & Conditions before adding them at checkout.
Where can I see exactly what I was charged?
Your Clicky Vicky invoice breaks down the exact amount, and any tax included. See How to get your invoice or receipt for the two fastest ways to pull it up.
What if the amount still doesn't make sense?
Contact support with a screenshot of the charge in question. See What to include in a refund request for what's helpful to send along, and our team will look into it with you.