If your Clicky Vicky charge doesn't match what you expected, here are the most common reasons why, and how to check which one applies to you.
Why does my bill amount look different than I expected?
A few things can change the amount on a Clicky Vicky charge:
Your trial period ended, and your subscription renewed at the standard rate
You added an optional add-on, like the Booster package
Currency conversion or exchange rates applied by your bank, if you're billed in a different currency
Local taxes, such as VAT, which may apply depending on your country
Note: The Booster package and growth resource materials are optional add-ons, separate from your subscription. Once they've been delivered, they're not eligible for a refund. We'd recommend reviewing our Terms & Conditions before adding them at checkout.
Where can I see exactly what I was charged?
Your Clicky Vicky invoice breaks down the exact amount, and any tax included. See How to get your invoice or receipt for the two fastest ways to pull it up.
What if the amount still doesn't make sense?
Contact support with a screenshot of the charge in question. See What to include in a refund request for what's helpful to send along, and our team will look into it with you.