We know refund questions come up, so here's exactly where Clicky Vicky stands on refunds, in plain language. Our full legal terms are always available in our Terms & Conditions.
Are Clicky Vicky payments refundable?
By default, no. Subscription charges, add-ons, and one-time digital purchases are non-refundable, except in the specific situations below, or wherever the law requires it.
Note: Add-ons like the Booster package and growth resource materials are optional, and clearly shown at checkout with the choice to opt out before you pay. Once one of these is delivered, it isn't eligible for a refund, the same as with credits that have already been used.
What if I forgot to cancel before renewal?
We send a reminder email 3-5 days before every renewal, so there's time to cancel your Clicky Vicky subscription first if you want to. If a renewal charge goes through because that reminder was missed, we won't usually refund that charge, but we will cancel your subscription so you're not charged again going forward.
What if something is genuinely broken on your end?
If a technical fault on our side stops you from using Clicky Vicky, contact support. We'll work to fix it, and if we can't restore your access within 48 hours, we'll refund the affected billing period.
What if I've already used my credits?
Once credits are used, or content has already been generated, that part of your Clicky Vicky plan isn't refundable, even if you later decide Clicky Vicky wasn't right for you.
What happens to my access if a refund is approved?
When we refund a subscription charge in full, your subscription is cancelled at the same time and your access ends straight away. This is different from cancelling on your own, where you keep access until the end of the period you've already paid for.
What if I just didn't like the app, or it didn't meet my expectations?
Straightforward dissatisfaction with Clicky Vicky on its own isn't grounds for a refund. You're always free to cancel your Clicky Vicky subscription to stop any future charges, though.
Do I have any other rights?
Yes. If you're a consumer in the EU or UK, you have a legal right to withdraw from your Clicky Vicky subscription within 14 days of subscribing, with a refund for the unused portion, even if you've already started using the service. This applies no matter what's written above. Full details are in our Terms & Conditions.
Where can I read the full policy?
Our complete Refund Policy is part of our Terms & Conditions at clickyvicky.io/terms-conditions.
Note: However you get in touch, the final decision always depends on our review, and on the information you share with us at the time.