The more detail you include with your Clicky Vicky refund request, the faster our team can review it. Here's exactly what to send.
What should I always include?
Whatever the reason, these help our team review your Clicky Vicky refund request quickly:
A short description of what happened and why you're asking for a refund
The date of the charge you're asking about
The email address you used to sign up for Clicky Vicky
Any relevant screenshots, for example an error message or a charge you don't recognize
Does it matter what kind of issue it is?
Yes. Different situations need different proof, so it helps to be specific about which one applies to you:
Duplicate or incorrect charge: a screenshot showing both charges, or the amount you were charged
Technical fault stopping you from using Clicky Vicky: a description of what wasn't working, and when it happened
Unexpected renewal: whether you tried to cancel before the charge went through, and when
Where do I send this?
Send it directly in your Clicky Vicky support chat. Tap Get Support, then Refund, and share these details there. See Our refund policy, in plain language for what determines whether a refund is approved.