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What to do if you were charged twice

What to do if you see two Clicky Vicky charges instead of one

If you think Clicky Vicky charged you twice, here's how to confirm it and get it fixed.

What's the quickest way to check?

If you're logged in, the quickest route is Settings, then Billing, then Manage or cancel subscription. That opens your billing page directly, with no email link needed.

How do I check if I was actually charged twice?

  • Type in the same email address you used when you signed up for Clicky Vicky and paid for your subscription, then tap Send.

  • Stripe emails you a secure link, no password needed. Click that link to open your billing page.

  • Check your payments there to see if two separate Clicky Vicky charges actually went through.

What do I do if I see two charges?

Contact Clicky Vicky support and let them know you see two charges. Our team will cancel the duplicate subscription and refund the extra charge. See What to include in a refund request for what's helpful to send along, like a screenshot showing both charges.

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