If something in Clicky Vicky isn't working right, Ask Vicky chat feature not responding, content posting to the wrong place, or the page looking off, here's what to try first. These steps are written for desktop. The same steps work if you're on mobile too, but see the note below on why we don't recommend that.
Which browser and device should I use?
Clicky Vicky is built for desktop, and that's how we recommend using it. We don't recommend accessing Clicky Vicky from a mobile browser, some features may not display or work correctly on smaller screens.
For the best experience, use one of these browsers on desktop:
Google Chrome
Microsoft Edge
Mozilla Firefox
What should I try first?
These steps work the same whether you're on desktop or mobile.
Log out of Clicky Vicky, then log back in.
Clear your browser's cache and cookies, then reload the page.
Try a different browser if the issue continues, we recommend Chrome, Edge, or Firefox on desktop.
Note:
To learn about how to clear cache and cookies in Google Chrome you can read this article https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop from Google.
To learn about how to clear cache and cookies in Microsoft edge read this article https://www.microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2 from Microsoft.
To learn about how to clear cache and cookies in Mozilla Firefox you can read this article https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox from Mozilla
Ask Vicky isn't responding in chat
Try the steps in What should I try first above. If Ask Vicky still isn't responding, contact support with a description of what happened and a screenshot if you can.
Content is posting to the wrong social account
This usually means a social connection is pointing at the wrong page or profile, rather than a display problem. See Fixing a social account connected to the wrong page for the exact steps to reconnect it correctly.
Something on the page looks broken or won't load properly
Try the steps in What should I try first above. If it still looks wrong, contact support with a screenshot showing what you're seeing.
What if none of this fixes it?
Contact Clicky Vicky support with a description of what's happening and a screenshot if you can. That helps our team figure out what's going on much faster.