If Facebook, Instagram, or TikTok keeps connecting to the wrong page or profile in Clicky Vicky, here's how to fix it.
Why does this happen?
This usually happens when the social account you're connecting manages more than one page or profile, and the wrong one gets linked to Clicky Vicky during setup.
Does this happen with accounts other than Facebook?
Yes. The same mismatch can happen when connecting Instagram or TikTok too, not just Facebook, whenever that account also manages more than one page or profile. The fix below works the same way for any of them.
How do I fix it?
Go to Settings, then Connections.
Find the affected account, Facebook, Instagram, or TikTok, and tap Disconnect.
Tap Connect again for that platform, and when prompted, choose the correct page or profile this time.
What if I see a Reconnect button instead?
If Clicky Vicky shows Reconnect next to an account, that connection has expired rather than pointing at the wrong place. Tap Reconnect and sign in again, there's no need to disconnect first.
What if I don't see any connect options?
If your plan has been cancelled, Settings, then Connections, shows a notice instead of the connect options. Social connections, publishing and scheduling aren't available on a cancelled plan. Reactivate your plan and they'll come back.
What if I keep seeing the same wrong page after reconnecting?
Contact Clicky Vicky support with a description of what's happening and a screenshot if you can, and we'll help sort it out.