If your Clicky Vicky payment didn't go through, here's what usually causes it, and what to check before trying again.
Why did my Clicky Vicky payment fail?
The most common causes are:
A typo in your card number, expiry date, or CVC
Your card has expired
Not enough available balance or credit on the card
Your bank blocking the charge, for example if it doesn't allow international transactions, since Clicky Vicky bills from outside many countries
What should I check before trying again?
Double-check your card details for typos, confirm the card hasn't expired and has enough available balance, and contact your bank to confirm it allows international charges.
Was I charged even though it says failed?
If your bank shows a pending charge, wait 24 to 48 hours first. Most failed payments release automatically and the money returns to your account. If it's still showing after that, contact support with a screenshot and we'll look into it.
How do I try again?
Once you've checked the details above, you can go back to clickyvicky.io and try again. If it keeps failing, contact support and we'll help you figure out why.
What happens if my renewal payment fails?
When a renewal payment fails on the due date, ClickyVicky will send you an email notifying you that the renewal was unsuccessful or the payment failed. No money is captured from your payment method.
If the payment failure continues, your account may be placed in a "Past Due" status, and no new credits will be added to your account.
If you cancel your subscription after a failed payment, automated payment retries will stop, and future billing cycles will be disabled. This ensures that no further charges are made to your account.
However, if you do not cancel your subscription, we will continue attempting to collect the payment. The payment may be successfully collected at a later stage, which will renew your subscription.