If you've asked Clicky Vicky for a refund, here's exactly how long each part of the process takes.
How long until I hear back?
Our team reviews every Clicky Vicky refund request and replies within 24 to 48 hours.
How long does the refund itself take once it's approved?
Once your Clicky Vicky refund is approved, it's sent back to your original payment method. It typically takes 5 to 10 business days to appear, depending on your bank or card provider.
Customers will also receive a confirmation and a refund receipt upon approval. It is recommended to keep this receipt for your records, as it may be required for further inquiries.
What happens to my access if a refund is approved?
When we refund a subscription charge in full, your subscription is cancelled at the same time and your access ends straight away. This is different from cancelling on your own, where you keep access until the end of the period you've already paid for.
What if it's been longer than that?
If it's been more than 10 business days since your Clicky Vicky refund was approved and you still don't see it, contact support and we'll look into it with you.
Before contacting support, locate the refund receipt you received upon approval and provide it to your bank or card issuer. Request that they investigate the status of the refund, as they are responsible for crediting the amount to your account once the refund has been initiated. Additionally, ensure that the payment method used for the original transaction is active and capable of receiving refunds.